Refund & Returns Policy

Last Updated: April 20, 2026

At Lease Lane Containers LLC, we stand behind the quality of our shipping container inventory. To ensure a transparent experience for our customers, we have established the following policy in accordance with Google Merchant Center requirements.

1. 30-Day Return Window

We offer a 30-day return policy. You have thirty (30) days from the date your container is offloaded at your site to request a return or report a structural defect. To be eligible for a return, the container must be in the same condition as when it was delivered.

2. Return Method & Label

Return Method: Returns are accepted by freight pickup using specialized transport.
Return Label / Shipping Responsibility: For Change of Mind returns, the customer is responsible for the return shipping arrangements and costs. For defective or incorrect items, Lease Lane Containers LLC will handle all return logistics at no cost to the customer.

3. Conditions for Returns

We accept returns for both defective and non-defective (change of mind) products, provided the following conditions are met:

Condition: The unit must be in “New” or “As-Delivered” condition with no additional modifications, paint, or structural changes made by the customer.
Defective/Incorrect Units: If a unit has structural leaks (in Wind & Watertight units) or you receive the wrong size/grade, we will provide a mobile repair, exchange, or full refund.
Change of Mind: We accept returns for non-defective units within the 30-day window.

4. Return Process

Initiate Request: Contact us at sales@leaselanecontainers.com or +1 (919) 301-0416 with your Order ID.
Verification: Provide clear photos of the unit’s condition.
Authorization: Once approved, we will provide a Return Authorization Number (RAN) and schedule a freight pickup with our carrier.

5. Restocking Fees & Return Costs

To maintain fair pricing and cover specialized return logistics, the following fees apply:

Restocking Fee: A 15% restocking fee applies to all “Change of Mind” returns. This covers the specialized labor required to re-inspect and re-inventory the industrial equipment.
Defective Items: There are $0.00 restocking fees and $0.00 return shipping costs for defective or incorrect items.
Change of Mind Return Shipping: Even though we offer free standard delivery on eligible orders, return freight costs for non-defective returns are not included and remain the responsibility of the customer.

6. Exchanges

We accept exchanges. If you decide you need a different size or grade after delivery, please contact us within the 30-day window.

7. Refund Processing Time & Method

Once the container has been picked up and inspected at our yard:

Refund Method: Refunds are issued to the original payment method used at checkout (Credit Card or PayPal).
Refund Timeline: We process all refunds within 10 business days. Please note that your bank or credit card issuer may take an additional 3–5 days to post the credit to your account.

8. Refusal of Delivery

We highly recommend inspecting the unit while it is still on the trailer. If the unit does not meet the purchased grade standards, you may refuse the delivery before offloading. In this case, you will receive a 100% refund, including any amount paid toward the order for standard delivery.

9. Contact Information

For any questions regarding your order or this policy, please reach out to us directly:

Business Name: Lease Lane Containers LLC
Phone: +1 (919) 301-0416
Email: sales@leaselanecontainers.com
Address: 5832 Lease Ln, Ste B, Raleigh, NC 27617
Business Hours: Mon – Fri: 9:00 AM – 5:00 PM | Sat – Sun: Closed (EST)